About Us & Other Important Information

Welcome to The Quilter's Husband!

 

Having been a quilter's husband, I know what quilter's need and want! That's why I came up with the name and the products I began to manufacturer in my basement.  Based in Orchard Park, New York, our business is located about 15 minutes south of Buffalo and not too far from Canada and Niagara Falls. A home handyman and former business marketing executive, I am also an Amateur (Ham) Radio enthusiast.  This will explain our other website, www.k1cra.com and some of the odd products that may appear on this site too!

Over the years, we have introduced several new on-line stores and products. One of our best selling product lines is Plasti Dip which you will see prominently display on this site too.  As a result of its popularity, we now sell it on all of our websites. If you haven't done so already, check it out!

Our businesses continue to grow and add more products. While we may have strayed a bit from our roots we do remain focused on Quilter's.   My ideas for products come from you, so please send your ideas for new products, your "Gee, I wish" list and any questions or comments! If you have a product you think we could sell, please let me know.  Since I started with my own ideas, I am convinced others have some that are even better.  I welcome the opportunity to showcase yours as well!

We now serve individuals and businesses alike and continue to look for innovative items not easily found in stores. Check back often and see what's new!

Please browse our on-line catalogs and let me know if I can be of any assistance. Best Wishes!
Craig Andersen - The Quilter's Husband

 

The Staff

Craig Andersen - K1CRA
Owner

Jamie Andersen
 Business  Manager and Administration

 

Other important Information


PAYPAL Procedure:

We do accept PayPal as a form of payment.  However, our website does not currently support it.  To use PayPal, please set up your account on-line.  Then, email or call us to have your account enabled for ordering without a credit card.  Once we confirm your account is enabled, log back on and place your order.  State you will be using PayPal and send payment to: service@k1cra.com. 

Credit Card Processing:
As our website is automated, submitting your order will cause your credit card to be charged immediately regardless of product availability!  Fear not!  If we can not provide a particular item, you will receive a full refund. 

Item Availability:
Please note that some items we sell MAY be shipped (drop shipped) direct from our suppliers. This may impact delivery time to you but in most cases will mean fastest delivery and lowest prices.   We strive to have all products on hand at all times.  However, due to varying demand and supplier availability, some items may not be in stock.  If it is listed on our site, we will either have it for immediate shipment or will have it for shipment within a reasonable amount of time.   In some cases, we may not be able to fulfill your order if our suppliers can not supply it to us. If we can not provide a particular item, you be offered the opportunity to remain on back order or receive a full refund. 

Shipping:
We strive to ship all orders within 1 business day when possible but make no guarantees as to shipping or delivery times.   Please plan ahead and be reasonable in your expectations of us. Selecting and paying for express shipping does not necessarily mean it will ship the day you place your order.  Please call us before ordering if time specific delivery is required.  We are at the mercy of UPS, FedEx and The U.S. Postal Service.  We can always prove shipment but once your order leaves our facility, it is no longer in our control. We reserve the right to select an alternate delivery service regardless of your selection.

Lost or Damaged Items:
We properly package all items. If an item we ship goes missing or arrives damaged PLEASE CONTACT THE CARRIER IMMEDIATELY!  Communicate with them before contacting us. We highly recommend insurance and signature required for delivery on all shipments. 

Returns:
All returns must be authorized in advance and a restock fee applies for all returns of items simply no longer wanted.  We do not refund original shipping costs as these are fees we paid out to ship and can not recover.  Some products can not be returned under any circumstances or require special handling instructions.  YOU MUST CONTACT US FOR AUTHORIZATION BEFORE RETURNING ANY ITEM.  Items returned without authorization WILL NOT BE REFUNDED.